Complaints Procedure

We strive to provide a good education for all our children.  The headteacher and staff work very hard to build positive relationships with all parents and carers.  However, the school is obliged to have procedures in place in case there are complaints by parents, or guardians.  The procedure we follow is detailed below, but you can also view the Local Authority guidance on the Stockport MBC website.

We deal with all complaints in accordance with the procedures laid down by the Local Authority.  If you are unhappy with the education your child is receiving or have any concerns relating to the school, in the first instance, please speak directly with your child’s class teacher.  In our experience, most matters of concern can be resolved positively this way.  All teachers work very hard to ensure each child is happy at school and is making good progress; they naturally want to know if there is a problem, so that they can take action before it seriously affects the child’s progress.

Where you feel the situation has not been resolved through contact with the class teacher, or that your concern is of a sufficiently serious nature, please make an appointment to discuss it with a senior member of staff.  Mr Jones is our Acting Deputy Headteacher and Ms Cahill is our Acting Headteacher.   These senior staff members take complaints very seriously and have the resources to investigate complaints thoroughly.  Most complaints are normally resolved by this stage.

Only if an informal complaint fails to be resolved through following the above procedure should a formal complaint be made to the governing body.  This complaint must be made in writing, stating the nature of the complaint and the steps the school has undertaken so far in trying to gain resolve.  This complaint should be sent to the chair of governors, who must consider all written complaints within three weeks of receipt.   The board will arrange a meeting with the complainant, giving three days notice as to when the meeting will be held.  They will then consider their decision on hearing all the evidence and inform the complainant about it in writing.  The governors will do all they can at this stage to resolve the complaint to the complainant’s satisfaction.

If the complaint is still not resolved, the complainant may make representation to the Local Authority, and if the complaint still remains unresolved, the complainant can contact the Secretary of State for Education and Skills.  To visit our complaints procedure please click here.